Privacy Policy — ku9apk Platform

1 Information We Collect

When you register, verify your account, deposit funds, place bets, or contact support on the ku9apk platform, we collect certain categories of personal information. This section describes each category in detail so you have a complete and transparent picture of the data ku9apk holds about you.

1.1 Registration Data

When you create a ku9apk account, you are required to provide the following registration data:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify that you are 18 years of age or older)
• Email address (used as your primary account identifier and communication channel)
• Mobile phone number (used for SMS OTP verification and two-factor authentication)
• Preferred currency (Bangladeshi Taka, BDT)
• Residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer ("KYC") obligations, ku9apk may request documentary evidence to verify your identity and residential address. This may include:

• A copy of your National Identity Card (NID) or passport
• A recent utility bill, bank statement, or other proof of address issued within the past three months
• A selfie photograph taken alongside your identity document
• Additional documentation if required by our compliance team in specific circumstances

KYC documents are processed securely and are retained only for as long as required by applicable legal and regulatory obligations.

1.3 Financial Transaction Data

When you make deposits or request withdrawals on ku9apk, we collect transactional data including your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, deposit and withdrawal amounts in BDT, timestamps, and the processing status of each transaction. We do not store full card numbers — card data is handled directly by our PCI-DSS-compliant payment processing partners.

1.4 Usage and Behavioural Data

We automatically collect certain technical and behavioural data when you interact with the ku9apk platform, including:

• IP address, device type, operating system, and browser version
• Pages visited, game sessions initiated, bet history, and session duration
• Clickstream data reflecting how you navigate through the platform
• Time zone (Bangladesh Standard Time, UTC+6) and locale settings
• Referral source (the URL or campaign that directed you to ku9apk.ws)

1.5 Customer Support Communications

When you contact ku9apk's 24/7 live chat or email support team, we retain a record of the conversation including your name, account reference, the nature of your enquiry, and any attachments you provide. This data is used to resolve your query, improve our service quality, and — where required — as evidence in dispute resolution processes.

2 How We Use Your Data

ku9apk uses the personal data described in Section 1 for the following clearly defined purposes. We process your data only where a lawful basis exists for doing so.

Purpose	Data Used	Lawful Basis
Account creation and management	Registration data, KYC documents	Contract performance
Age and identity verification (18+ compliance)	Date of birth, NID / passport	Legal obligation
Processing deposits and withdrawals	Financial transaction data, payment method details	Contract performance
Anti-money laundering (AML) monitoring	Transaction data, behavioural patterns	Legal obligation
Customer support and dispute resolution	Support communications, account history	Legitimate interests
Platform security and fraud prevention	IP address, device data, usage data	Legitimate interests
Personalised promotions and bonus offers	Behavioural data, game preferences	Consent (opt-in)
Responsible gaming monitoring	Deposit frequency, session duration, self-exclusion flags	Legal obligation / legitimate interests
Platform analytics and improvement	Anonymised usage and clickstream data	Legitimate interests

2.1 Marketing Communications

ku9apk may send you promotional emails, SMS notifications, or in-platform messages about bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, or BPL season campaigns), new game releases, and platform updates. Marketing communications are sent only to players who have opted in during registration or at a later stage via their account settings. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account or by contacting [email protected].

2.2 Profiling and Automated Decision-Making

ku9apk uses automated systems to monitor player behaviour patterns for responsible gaming and fraud-prevention purposes. These systems may flag accounts for manual review if unusual activity is detected — such as abnormal deposit frequency, suspected bonus abuse, or account takeover indicators. Significant decisions about your account (such as account suspension or withdrawal holds) are always subject to human review before being implemented.

3 Data Sharing & Disclosure

ku9apk does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

3.1 Service Providers and Data Processors

We share data with carefully selected third-party service providers who process data on our behalf, under strict contractual data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing partners — to facilitate deposits and withdrawals
• Identity verification providers: KYC technology platforms that verify identity documents and perform age checks
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios — to deliver game content; these providers receive a session token only, not your full profile data
• Cloud infrastructure providers: Hosting and database services that store platform data in secure, encrypted server environments
• Customer support tools: Live chat and ticketing software used to manage player enquiries
• Analytics platforms: Anonymised or pseudonymised usage data may be shared with analytics providers to improve platform performance

3.2 Legal and Regulatory Disclosures

ku9apk may disclose your personal data to law enforcement agencies, financial intelligence units, regulatory authorities, or courts of competent jurisdiction if we are legally required to do so, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity, or to protect the rights and safety of ku9apk, its employees, or its players.

3.3 Business Transfers

In the event that ku9apk undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer via your registered email address, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

4 Cookies & Tracking Technologies

The ku9apk platform uses cookies and similar tracking technologies to provide core functionality, remember your preferences, maintain your session, and gather anonymised analytics data that helps us improve the platform experience for all players.

4.1 Types of Cookies Used

Cookie Type	Purpose	Duration
Essential / Strictly Necessary	Maintain your login session, remember language preferences, enable security tokens for authentication	Session / up to 30 days
Functional	Remember your preferred game categories, deposit method preferences, and notification settings	Up to 90 days
Analytics	Collect anonymised data on page visits, game session starts, and navigation flow to help us improve the platform	Up to 12 months
Responsible Gaming	Track session duration and deposit frequency to support responsible gaming monitoring and self-exclusion enforcement	Persistent (account-linked)

4.2 Managing Your Cookie Preferences

Essential cookies cannot be disabled as they are required for the platform to function correctly. For functional and analytics cookies, you may manage your preferences through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling functional cookies may affect the personalisation features of your ku9apk experience.

4.3 Third-Party Cookies

Some game content embedded in the ku9apk platform is delivered by third-party game providers (such as Pragmatic Play and Evolution Gaming). These providers may set their own session cookies necessary for the game engine to function. ku9apk does not control these cookies directly; we recommend reviewing the privacy policies of individual game studios if you have specific concerns about game-level tracking.

5 Data Security & Storage

The security of your personal data is a top priority at ku9apk. We have implemented a comprehensive set of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Security Measures

• 256-bit SSL/TLS encryption for all data transmitted between your device and ku9apk servers
• AES-256 encryption at rest for sensitive data fields including identity documents and payment details stored in our databases
• Multi-factor authentication (MFA) available for all player accounts via SMS OTP
• Intrusion detection and prevention systems (IDS/IPS) monitoring platform traffic 24/7
• Regular penetration testing conducted by independent security specialists on a scheduled basis
• Firewalls and DDoS mitigation at the network perimeter to prevent unauthorised access and service disruption

5.2 Organisational Security Measures

• Access to personal data is restricted to ku9apk employees and contractors who require it to perform their job functions, on a strict need-to-know basis
• All staff with access to personal data receive mandatory data protection training on an annual basis
• Data processing agreements (DPAs) are in place with all third-party service providers who handle player data on ku9apk's behalf
• A documented incident response plan is maintained and tested regularly to ensure rapid containment and notification in the event of a data breach

5.3 Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to the rights and freedoms of affected players, ku9apk will notify impacted individuals without undue delay — and in any case within 72 hours of becoming aware of the breach — via their registered email address. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the remedial steps ku9apk has taken or proposes to take.

6 Your Privacy Rights

As a player on the ku9apk platform, you hold a number of meaningful rights over your personal data. These rights are outlined below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and include your full name and registered email address to enable us to verify your identity before processing the request.

6.1 Right of Access

You have the right to request a copy of all personal data that ku9apk holds about you, along with information about how that data is being processed. We will provide this information in a structured, commonly used, machine-readable format within 30 days of receiving a verified request.

6.2 Right to Rectification

If any personal data ku9apk holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic account information (such as your email address or contact number) directly from your account settings page. For changes to identity-verified data fields (such as your full name or date of birth), please contact our support team with appropriate documentary evidence.

6.3 Right to Erasure ("Right to Be Forgotten")

You may request that ku9apk delete your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and there is no other lawful basis for processing; or (c) the data has been unlawfully processed. Please note that this right is not absolute — ku9apk may be required by law to retain certain data (such as financial transaction records and KYC documents) for a defined minimum period even after account closure, in order to comply with anti-money laundering and financial record-keeping obligations.

6.4 Right to Restriction of Processing

You have the right to request that ku9apk restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or while you are objecting to a particular processing activity under the legitimate interests basis.

6.5 Right to Data Portability

Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive the personal data you have provided to ku9apk in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another controller where technically feasible.

6.6 Right to Object

You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing carried out on the basis of ku9apk's legitimate interests, on grounds relating to your particular situation. Where such an objection is received, ku9apk will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

6.7 Rights Related to Automated Decision-Making

Where ku9apk uses automated systems to make decisions that have a significant effect on you (such as triggering an account review based on responsible gaming indicators), you have the right to request human review of that decision, to express your point of view, and to contest the outcome.

7 Data Retention Policy

ku9apk retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with applicable legal and regulatory obligations, or to resolve disputes and enforce our agreements. The following retention periods apply to the main categories of data we hold.

Data Category	Retention Period	Basis
Account registration data	Duration of account + 5 years post-closure	Legal obligation (AML / record-keeping)
KYC identity documents	Duration of account + 5 years post-closure	Legal obligation
Financial transaction records	7 years from date of transaction	Legal obligation (financial regulation)
Customer support communications	3 years from date of interaction	Legitimate interests (dispute resolution)
Game session and bet history	5 years from date of session	Legal obligation / legitimate interests
Marketing preferences and opt-in records	Duration of consent + 2 years	Consent / legal obligation
Anonymised analytics data	Up to 36 months (anonymised, no individual re-identification)	Legitimate interests
Self-exclusion records	Permanent (to prevent re-registration in violation of exclusion)	Legal obligation / player protection

7.1 Deletion of Data After Retention Period

Once the applicable retention period has expired and there is no further legal or regulatory basis for retaining your data, ku9apk will securely delete or anonymise the relevant personal data in accordance with our internal data destruction procedures. Secure deletion ensures that the data cannot be recovered, reconstructed, or accessed after the destruction process is complete.

8 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or ku9apk's handling of your personal data, please do not hesitate to get in touch with our team using the contact details below.

8.1 Privacy Contact Details

• Email: [email protected] (use subject line: "Privacy Request")
• Live Chat: Available 24/7 directly on the ku9apk platform
• WhatsApp: +880 1700 000000

8.2 Amendments to This Privacy Policy

ku9apk reserves the right to update or amend this Privacy Policy at any time. Any material changes — such as a new category of data collection, a new third-party sharing arrangement, or a significant change in how we use your data — will be communicated to registered players via their registered email address and by a prominent notice on the platform at least 14 days before the change takes effect. Your continued use of the ku9apk platform following the effective date of an amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

8.3 How to Raise a Complaint

If you believe that ku9apk has not handled your personal data in accordance with this Privacy Policy or applicable data protection law, we ask that you first contact us directly at [email protected] so that we have the opportunity to investigate and resolve your concern. We take all privacy complaints seriously and will provide a substantive response within 30 days of receipt. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.